When you first apply to WGU you’re assigned an enrollment counselor that walks you through the initial registration process. Once you enter the “cleared status” you are turned over to a student mentor who will walk with you through graduation. They are your accountability system are knowledgeable abou the classes to help customize your load. My mentor is nice enough, I have a weekly call with her where she checks up with me and tries to determine the correct pace for your workload. I really hope to complete a course a month and that was the pace which she started me off with. The student mentors are a mechanism put in place by WGU to really focus on getting students graduated.
Because classes are self-paced there isn’t a traditional professor / TA structure like many are used to in a regular university setting. Each class has a course mentor which is an expert in that course and its assignments. If you have questions about that specific tasks or material, they are the ones that you contact for assistance.
Taskstream is the grading system used by WGU. The system is made up of a team of evaluators who score assignments as they are submitted. When a task is submitted, it goes to the evaluators who are available. There are no dedicated personnel for a specific student. This allows the pace process to work since students do not have to have to wait for a single professor or TA to finish grading a whole classes assignment.